Terms of Service
Last updated: 27 August 2026
About these terms
These terms govern your use of this website, claritycounsellingvic.com, operated by Sarah Cotillon trading as Clarity Counselling Victoria. By using this site, you agree to these terms. These terms apply to the website only. The counselling services Sarah provides are governed separately, through the informed consent process established directly with each client.
Use of this website
You may use this website to learn about Clarity Counselling Victoria's services and to make an enquiry through the contact form. You agree not to use this site for any unlawful purpose or in a way that could damage, disable, or impair it.
Not a substitute for professional advice
The information on this website is general in nature and provided for informational purposes only. It is not a substitute for individual professional counselling advice, diagnosis, or treatment. Nothing on this site should be relied upon as personal advice for your specific situation.
Not for emergencies
This website and its contact form are not monitored continuously and must not be used for emergencies or crisis situations. If you are in crisis or at immediate risk, please call 000 (Australia) or go to your nearest emergency department. You can also contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467, both available 24/7.
No client relationship until confirmed
Submitting the contact form or exchanging messages through this website does not, by itself, create a counsellor-client relationship. That relationship begins only once Sarah has confirmed an appointment with you directly.
Third-party content and embeds
This site includes a Google Maps embed (loaded only if you choose to view it) and uses Formspree and Cloudflare Turnstile to process and verify contact form submissions. These third-party services are governed by their own terms and privacy policies, which we encourage you to review.
Intellectual property
All content on this website, including text, images, and design, is owned by Sarah Cotillon / Clarity Counselling Victoria unless otherwise stated, and may not be reproduced without permission.
No warranty
This website is provided "as is." We do not guarantee that it will always be available, error-free, or completely secure.
Limitation of liability
To the extent permitted by law, Clarity Counselling Victoria is not liable for any loss or damage arising from your use of this website.
Governing law
These terms are governed by the laws of Victoria, Australia.
Changes to these terms
We may update these terms from time to time. The current version was last updated on 27 August 2026.
Contact us
Questions about these terms can be sent through the contact form on this site or by phone at +61 488 988 234.